FAQ
Contact form
Shipping & Orders
What is the status of my order?
To check the status of your order, go to My Account. Here’s what you’ll see under “Fulfillment Status”:
Preparing for shipment:
Your order is currently being picked and processed. Once
shipped, you will get an email with tracking information.
Shipped: Your order has left the building and is in the hands of the carrier. Use the tracking information associated with this
order to follow its movement.
Delivered: Your order was successfully delivered to the
provided shipping address. If you do not find it, please ask the members of your household and the carrier for further clarification.
How long will it take to receive my order?
FIINR owns and operates a state-of-the-art warehouse and shipping facility located in Denver CO. Our hours of operation are Monday through Friday, 8am – 5pm MST (not including holidays).
Although we strive to fulfill and ship all orders the day they are received, there are certain variables that may extend this turnaround time – for example, holidays. Additionally, it is important to note that orders placed after 3pm EST will not ship until the next business day. As such, if an order is placed after 3pm EST on a Friday, it will not ship until Monday.
Transit times are dependent on the shipping method chosen during checkout and the distance of your delivery location from our warehouse. International delivery speeds vary based on location and customs processing times.
See the full Shipping Policy for more details.
How much does shipping cost?
Domestic orders ship FREE with economy postage. Our flat rate postage rates are subsidized to pass saving to our customers.
Economy: $0.00 - 5-8 Business Days (often faster than that)
Standard: $10.00 - 2-3 Business Days
Express: $20.00 – 1-2 Business Days
International postage rates vary by weight and location. We use FedEx live rates to calculate these variables in real time so you can see your postage cost before you checkout.
Do you ship internationally?
Yes, we ship to many countries across the globe. When checking out just enter your international address and your postage rates will be calculated based on weight and location. Buyers are fully responsible for complying with their country's laws, Customs regulations, taxes, and duties. Amazing Intimate Essentials is not responsible for packages delayed or detained in Customs.
Can I cancel or change my order?
Depending on where your order is in processing, we may not be able to cancel, make additions, change, or stop them from shipping. If you want to try to cancel the order, be sure to contact us immediately.
What carries do you use for shipping?
For domestic shipping we use the United States Postal Service and FedEx at our discretion.
What happens if my shipment gets lost?
The risk of loss or theft is passed to the customer upon delivery of the package by the carrier. All claims must be made to the carrier, by the customer. We can assist as needed.
What is the Free Gift with Purchase promotion?
Our Free Gift with Purchase promotion allows customers to receive a complimentary gift when they make a qualifying purchase on our website. This is our way of showing appreciation for your support and loyalty.
To qualify for a Free Gift, your purchase must meet the specific criteria mentioned in the promotion's terms and conditions. These criteria could include a minimum order. Specific
products, or other requirements. Please refer to the promotion details for accurate information.
Please note that the number of Free Gifts you receive will be based on the terms of the promotion. If your cartcontains a higher quantity of items, we will only ship the expected number of Free Gifts as stated in the promotion terms.
If you believe there has been an oversight and you did not receive the correct number of Free Gifts as per the promotion terms, please contact our customer support team within 7 days of receiving your order. We'll be happy to assist you and ensure you receive the appropriate number of Free Gifts.
If you decide to return any items from your order that qualified you for the Free Gift promotion, you will also need to return the Free Gift. If you have opened/used or decide you want to keep the Free Gift, the retail price of the
item will be deducted from your refund credit. Because the promotion is designed to reward qualifying purchases, returning those items would impact
your eligibility for the Free Gift.
Payments
What form of payments do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, and American Express). We also accept FIINR EGift Cards.
Is my payment and personal information secure?
Your credit card information is 100% secure and encrypted! All information included with your order is encrypted for privacy while in transit.
What will my order invoice say?
Yes! We take your privacy very seriously. Charges on your statement will appear only as FIINR and will not link your purchase to this site or the nature of the order.
What if my card is not working?
If you are having a problem with your card, make sure that the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.
In some cases you can also request for us to send an electronic invoice. Just reach out to our Customer Service team.
How do I redeem a E-Gift card?
Once you add an item to your cart and proceed to checkout you will see a field called “Gift Card or discount code”. Enter the code in that box and click “apply”. Any applicable discount or credit will then be applied to your order before you finalize checkout. Online gift cards cannot be used at our physical stores.
Support
What if I received the wrong item?
If you have a discrepancy with your order, please reach out to Customer Support within seven (7) days of delivery and we will make it right!
How do I unsubscribe from your emails?
I mean we would be sad to see your go. But if you do need to just click on the unsubscribe link located at the top and bottom of the email.
You will receive an email confirming that your address has been removed from our lists. Please allow up to 48 hours for this to take effect. You may receive one or two promotional emails between the time you request to be removed from a list and the time that we are able to physically remove you from our database. We thank you for your patience.
Returns & Exchanges
How do I start a return or exchange?
If you received a different item than what was ordered please get an RMA authorized by just filling out the contact form on this page. Please include return or echange in your email. Or email is at support@fiinr.com. You may also view our Return Policy here.
I sent back an item without a Return Authorization Number. Will a refund be issued?
Unapproved returns will not be opened or processed. If an item or order is received without prior approval, the sender will be responsible for any return shipping costs. See our returns page for details on how to get a return started!
Can I return my online purchase to an FIINR retail store or dealer?
We do not accept return at retail locations. Although our dealers will accept returns to their respective locations.
Will my original shipping cost be refunded if I paid for fast shipping?
A refund of your outbound shipping charge will not be processed unless your return is the result and error of ours. In most cases we will do what we can to make it right.
How do I cancel an order?
Once an order has been processed, we are unable to make any additions, changes or quantity adjustments to it, or stop it from shipping. If you changed your mind before the order is delivered, and no longer wish to receive the product, you can mark the UNOPENED box with “Return to sender” and send it back to us. Once we receive the order back, we will credit you for the cost of the product minus a 10% restocking fee. You will not receive credit for the shipping fee. If you have any additional concerns about an order, please contact our customer service for help. Customer Service can be reached at support@fiinr.com. You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours on business days.